1h 47m
Average first reply
Across all teams · trailing 30 days
Contact
How can we help?
Openfund is the software platform powering Canada's mortgage marketplace — used by brokers, lenders, administrators, and the borrowers they serve. Whether you're evaluating the platform, setting up integrators, reporting a security issue, or asking a compliance question, the right team is one click away.
First reply < 1 business hourToronto · ETRouted by topic
Find the right team
Routed to a real person, on the first try
Pick the team closest to your reason for reaching out — every inbox below is monitored by an actual teammate with real product knowledge, not a routing service.
Sales
Bringing a brokerage, fund, or borrower to Openfund. Demos, pricing, and onboarding plans.
BrokeragesLenders & MICsBorrowers
sales@openfund.ca
Partnerships
Platform integrators (LOS, credit bureau, e-sign), CRM and data partnerships, and joint go-to-market with software vendors and industry organizations.
IntegratorsVendorsIndustry
partners@openfund.ca
Support
Help with your account, a deal in progress, or any feature on the platform.
Active usersAccount & billingBug reports
support@openfund.ca
Trust & compliance
Privacy, security questionnaires, DPAs, vendor reviews, and PIPEDA inquiries from the regulated parties using the platform.
Security reviewsPrivacy & DPAVendor reviews
trust@openfund.ca
Security disclosure
Coordinated security disclosures from researchers and customers. PGP available on request.
ResearchersVulnerability reportsIncident contact
security@openfund.ca
Press & media
Interviews, quotes, briefings, and assets for journalists covering Canadian mortgage and fintech.
JournalistsAnalystsConference invites
press@openfund.ca
Send us a message
One short form. Routed in real time
Pick what your message is about and watch the routing panel update — we'll show you exactly which team will receive it and how fast you'll hear back.
Our commitments
What you can actually count on
Marketing pages tend to promise the world. These are the operating numbers we measure ourselves against — published and updated quarterly, even when they're imperfect.
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Replied within one day
Outbound responses · trailing 30 days
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Routing layers
Every reply comes from an Openfund teammate
0h
Security-disclosure ack
Even outside business hours · 24/7 contact
We answer
If you write, you get a response. Even when the answer is no, even when we have to come back later — silence is not a strategy.
We forward
If your message lands in the wrong inbox, we route it ourselves. You don't get sent back to a webform a second time.
We escalate
Anything that touches a live customer transaction, security, or a regulator question gets eyes from an engineering or team lead before it leaves our inbox.
Where we are
Built in Toronto. Operating across Canada
Openfund is headquartered in Toronto — close to the customers and policy-makers shaping Canadian mortgages — and runs entirely on Canadian-region infrastructure. The team is largely based in the GTA, with distributed teammates across Ontario and Quebec.
- Headquarters
- Toronto, OntarioBuilt in the heart of Canada's mortgage industry.
- Time zone
- Eastern (UTC −5 / −4)We respond fastest 9am – 6pm ET, Mon – Fri.
- Mailing
- 200 Bay Street, Toronto, ONFor paper correspondence and contract notices.
- Languages
- English · FrançaisBilingual support for all written correspondence.
Don't need to talk?
Skip the message and start using Openfund.
Brokers, lenders, and borrowers can create an account and explore the platform in minutes. We'll show up if you have questions — but you don't have to start there.
Built for Canadian mortgages · Canadian data residency · PIPEDA-aligned